Refund Policy

Returns

At Mardox Masonic, we want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date of delivery. If 30 days have passed since you received your product, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Certain items are exempt from being returned, including:

• Perishable goods (food, flowers, etc.)
• Intimate or sanitary goods
• Hazardous materials
  

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, please include a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time for the refund to post. If you’ve done this and still have not received your refund, please reach out to us at mardoxmasonicimpex@gmail.com.

Sale Items (if applicable)

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at mardoxmasonicimpex@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift, the refund will be sent to the gift giver.

Shipping

You will be responsible for paying your own shipping costs for returning items. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Thank you for choosing Mardox Masonic! If you have any questions about our refund policy, please don’t hesitate to reach out.